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Privacy policy

PocketDoc is committed to protecting your privacy and handling your personal information responsibly. This policy outlines how personal data is collected, used, and safeguarded, in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).

What is collected

The following personal information is collected when you place an order or create an account:

  • Name and email address
  • Shipping address
  • Phone number (optional)
  • Payment information (processed securely by BPOINT; card details are not stored)
  • Order history

Why it is collected

Your personal information is used to:

  • Process and fulfil your orders
  • Deliver products to your specified address
  • Send order confirmations and shipping updates
  • Provide customer support
  • Improve products and services

How it is protected

Reasonable steps are taken to protect your personal information from misuse, interference, loss, and unauthorised access:

  • All data is encrypted in transit using HTTPS/TLS
  • Payment processing is handled by BPOINT, which is PCI DSS compliant
  • Authentication tokens are stored in httpOnly cookies
  • Minimal data retention is practised

Third-party disclosure

Personal information is shared only as necessary to fulfil your orders:

  • BPOINT — payment processing
  • Resend — transactional emails (order confirmations)
  • Shipping carriers — delivery of your order

These services may process data overseas in accordance with APP 8 (cross-border disclosure). Only the minimum information required is shared.

Your rights

Under the Australian Privacy Principles, you have the right to:

  • Request access to your personal information
  • Request correction of inaccurate data
  • Request deletion of your account and data
  • Opt out of marketing communications

To exercise any of these rights, get in touch at james@pocketdoc.com.au.

Health information

Products on this site relate to men's health. Purchase history is treated as sensitive information under the Australian Privacy Act and additional safeguards apply:

  • Discreet packaging with no indication of contents
  • No health-related terms on billing statements
  • Minimal logging of product-specific browsing

Cookies

Only essential cookies are used:

  • Cart persistence (to maintain your shopping cart)
  • Authentication session (to keep you logged in)

Tracking and advertising cookies are not used.

Changes to this policy

This policy may be updated from time to time. Any changes will be posted on this page with an updated revision date.

Last updated: February 2026