Terms and conditions

Welcome to PocketDoc. By accessing or using this website, you agree to be bound by the following terms and conditions. Please read them carefully before making a purchase.

Acceptance of terms

By using this website, placing an order, or creating an account, you acknowledge that you have read, understood, and agree to be bound by these terms. If you do not agree, please do not use this website.

Use of website

You may use this website for lawful purposes only. You must not:

• Use the website in any way that breaches applicable laws or regulations
• Attempt to gain unauthorised access to any part of the website
• Use the website to transmit harmful or malicious content
• Reproduce, duplicate, or resell any part of the website without permission

Products and pricing

All prices displayed are in Australian Dollars (AUD) and include GST where applicable. Prices may change at any time without prior notice. Prices are confirmed at the time of order.

Every effort is made to ensure product descriptions and images are accurate. However, descriptions, images, and other content are not warranted to be error-free.

Orders and payment

Placing an order is an offer to purchase. Orders may be accepted or declined. An order is confirmed only when you receive an order confirmation email.

Payment is processed securely through BPOINT, the payment gateway provider. Major credit and debit cards are accepted. Card details are never stored on these servers.

Shipping and delivery

See the shipping and delivery page for full details on dispatch times, delivery estimates, and shipping costs.

Returns and refunds

See the returns and refunds policy for full details on eligibility, process, and timeframes.

Intellectual property

All content on this website — including text, images, logos, graphics, and software — is the property of JSA Healthcare Pty Ltd (trading as PocketDoc) or its licensors and is protected by Australian and international intellectual property laws. You may not reproduce, distribute, or create derivative works from any content without prior written consent.

Limitation of liability

To the maximum extent permitted by law, JSA Healthcare Pty Ltd (trading as PocketDoc) is not liable for any indirect, incidental, special, or consequential damages arising from your use of the website or purchase of products. Nothing in these terms excludes or limits any consumer guarantee under the Australian Consumer Law.

Governing law

These terms are governed by and construed in accordance with the laws of Australia. Any disputes arising from these terms or your use of the website are subject to the exclusive jurisdiction of the courts of Australia.

Dispute resolution

If a dispute arises regarding your order or the services, get in touch first so the matter can be resolved directly. Disputes are handled promptly and fairly. If a dispute cannot be resolved directly, you may pursue the matter through the relevant state or territory consumer affairs body.

Changes to these terms

These terms may be updated from time to time. Any changes will be posted on this page. Continued use of the website after changes are posted constitutes acceptance of the updated terms.

Last updated: February 2026

Contact

For any questions about these terms, reach out at james@pocketdoc.com.au.